Shipping & Returns

SHIPPING POLICY

Orders take 48 hours to be processed.

 

Due to COVID-19, in rare cases, shipments can take up to 30 days to arrive. During this time, you may experience delays in tracking information updates.

Once your order is processed, it can spend 2-5 business days in transit domestically, depending on which service you choose.

Please contact the carrier directly using your tracking number for tracking. 

 

Once your order ships, you will receive an automatic confirmation email with your tracking number. After your item ships, we have no control over how long the carrier takes to get it to you. Please contact them and hold them responsible for package delays.

 

Also, our customers who are shipping with UPS care able to update address, track and schedule delivery with UPS My Choice App https://www.ups.com/us/en/services/tracking/mychoice.page

Return & Exchange Policy

We DO NOT offer refunds or exchanges. 

Due to the nature of our products we DO NOT allow returns. Each order is hand crafted to order. 

Once an order ships we cannot alter, change or refund.  If your items have not shipped they can be cancelled or exchanged for an item of the same value within 2 hours of your purchase.  After that your order is final.

Once your item is shipped do not refuse. If an item is a refused we will charge a $20.00 restocking fee plus the cost of shipping.

Lost, Stolen, or Damaged items

All of our shipments include Delivery Confirmation on every order to guarantee delivery. If the tracking information confirms that your order has been delivered to your address but you have not received your order, please contact us for further assistance. We can not be held accountable for packages when the tracking information states the package has been delivered to your order address. 

We can't guarantee the performance of the shipping carriers,  but we will do our part to make sure you get your order delivered on time and without any damage. At times, there are unforeseeable acts of nature and others issues that may arise, and the shipping carrier may not be able to perform their duties to get the delivery  on time. In the rare event that this happens, Care By Demure LLC, cannot be held liable for lost, stolen, damaged packages. We will do everything we can do assist with the delivery of your products. However, we cannot be held accountable for the shipping carriers actions and cannot issue refunds for shipping charges for delayed packages.

Delivery confirmation is provided on all orders with in the U.S. Delivery Confirmation includes notification of a sent package and are successfully delivered package. Real-time tracking is with delivery confirmation.

Care By Demure LLC , is not responsible for late or lost packages in the mail. This is a carrier's matter. Once we have shipped the items with a tracking number and it has been marked as delivered by the carrier, we do not provide refunds. 

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